Once an order is placed and confirmed, it cannot be canceled. Due to hygiene and safety concerns, returns are not accepted. However, if you receive a damaged product or an incorrect item, we offer a resolution in the form of a replacement on a case-by-case basis.
Replacement Eligibility
You are eligible for a 100% replacement if:
- You received an item that is different from what was ordered.
- The product was damaged upon arrival.
For orders with multiple items, partial replacements are available for the affected products. If the purchase was made under a special promotional offer or scheme, specific replacement rules may apply.
Replacement Process
- A replacement request must be initiated within 24 hours of receiving the order.
- The product must remain unused and in its original packaging, along with the original invoice or receipt.
- Photographic evidence of the damaged or incorrect product may be required to process the request.
- Once a request is submitted, our team will inspect the case, and if eligible, we will arrange for a replacement.
- We will cover the shipping costs for returns and replacements. Our logistics partner will collect the item from the provided address.
Important Points to Note
- No Refunds: We do not offer refunds, only replacements.
- Secure Packaging: The item must be securely packed before pickup to prevent further damage during transit.
- Tracking for Replacements: Once your replacement has been approved and dispatched, you will receive a tracking number to monitor its delivery status.
To request a replacement, please contact us at support@nutbasket.uk . For any inquiries before, during, or after the replacement process, feel free to reach out to us.